Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your information.
Last Updated: January 2026
Introduction
Midstate Mutual Insurance Company ("we," "our," or "us") is committed to protecting the privacy of our policyholders, agents, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.
Information We Collect
Information You Provide
We may collect information that you voluntarily provide, including:
- Contact information (name, address, email, phone number)
- Policy-related information for claims or service requests
- Information submitted through forms on our website
- Communications you send to us
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Device information
- Pages visited and time spent on pages
- Referring website information
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect to:
- Process and manage insurance policies and claims
- Communicate with you about your policy or our services
- Respond to your inquiries and requests
- Improve our website and services
- Comply with legal and regulatory requirements
- Detect and prevent fraud
Information Sharing
We may share your information with:
- Independent Agents: To service your policy and provide quotes
- Service Providers: Third parties who assist in our operations
- Reinsurers: As necessary for reinsurance purposes
- Legal Authorities: When required by law or to protect our rights
- Industry Organizations: For fraud prevention and industry reporting
We do not sell your personal information to third parties for marketing purposes.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand how visitors interact with our site. You can control cookie settings through your browser preferences.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access your personal information
- The right to correct inaccurate information
- The right to request deletion of your information
- The right to opt out of certain data processing
To exercise these rights, please contact us using the information provided below.
Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Midstate Mutual Insurance Company
5612 State Route 34 South
Auburn, NY 13021
Phone: 1-800-826-8520
Email: midstate@midstatemutual.com
New York Privacy Notice
As an insurance company licensed in New York State, we comply with all applicable New York insurance privacy regulations, including the New York Department of Financial Services cybersecurity regulations (23 NYCRR 500).