Our office will be closed Monday, May 27th for Memorial Day.

Policyholder Information

Welcome to our "How To" guide for Midstate Mutual policyholders. The links in this section provide valuable resources, such as managing your policy online, how to report a claim or how to make a payment.

Manage Your Policy Online:

Midstate Direct℠ Logo

Access your Midstate Mutual Policy online through Midstate Direct℠.

As a Midstate Mutual Policyholder:

  • Periodically make an appointment with your agent to review your coverage.
  • Immediately contact your agent if you make any additions to your building(s) or remove a building from your property.
  • Conduct periodic maintenance of all heating systems.
  • Prepare a list of your personal property including the dates purchased and the cost.
  • If you have a business, maintain a copy of all important records off-site.
  • Periodically review your property for defects, both from a property loss basis and a third-party liability basis.